General terms and conditions

Conditions for buying vouchers

1. General
The following terms and conditions apply to all contracts for the purchase of vouchers from Hotel Schwarzbrunn GmbH. Other terms and conditions not listed here are only valid if agreed upon between Hotel Schwarzbrunn GmbH and the customer expressly and in writing.

2. Contract, payment, delivery
Only persons 18 years old or older are allowed order vouchers. The vouchers offered by Hotel Schwarzbrunn GmbH represent a non-binding offer to purchase without obligation. Prices stated include any statutory VAT. If desired by the customer, the vouchers will be shipped after receipt of payment by mail. When sent by post, shipping costs will be billed separately. Hotel Schwarzbrunn GmbH shall not be liable for any possible delays in the delivery or loss in the mail.

3. Period of validity, cash redemption, billing
Each voucher can be redeemed only once, which is guaranteed by a barcode associated with the coupon or voucher number. All vouchers are valid for three years from the issue date listed on the voucher. Cash redemption of the voucher is not possible. The issue of a VAT-based billing with corresponding tax statement can only take place upon the redemption of the voucher, and thus the actual service provision.

4. Extension of validity
Within one year after the expiration date, a one-time processing fee of € 10 may be paid for an extension of the validity period for an additional year with a corresponding request by e-mail to Hotel Schwarzbrunn GmbH with the number of the previous coupon included. Confirmation of the extension of the expired voucher shall be sent along with its extended expiration date to the e-mail address, fax number or postal address supplied by the voucher holder. This confirmation must also be shown with the coupon at time of redemption. A further extension is not possible.

5. Privacy policy
The customer agrees to the storage and electronic processing of personal data submitted to Hotel Schwarzbrunn GmbH for contract handling purposes. Data obtained by Hotel Schwarzbrunn GmbH is strictly confidential and is used exclusively for the processing of a specific contract and for accounting and are not shared with third parties.

6. Right of cancellation
Provided that the customer is a consumer according to the Consumer Protection Act, a legal right of cancellation may be exercised within 7 business days (Saturday is not a valid business day) upon receipt of the voucher. The cancellation shall be deemed valid, if it is sent within the above defined period of time. If a voucher is received by the customer prior to a declaration of cancellation or if the customer withdrawals from the contract after the voucher has already been handed over or sent to the customer by Hotel Schwarzbrunn GmbH, then the customer must return the voucher to Hotel Schwarzbrunn GmbH upon its receipt. The pre-paid fee will only be paid back to the customer, when the voucher is returned to Hotel Schwarzbrunn GmbH. If a coupon is redeemed within the cancellation period or if the performance of services by Hotel Schwarzbrunn GmbH has already begun, there is no right of cancellation, even if the cancellation period has not yet ended.

7. Applicable laws, jurisdiction
All contractual relations shall be governed exclusively by Austrian law. The jurisdiction area is Innsbruck.

Stans, 01.04.2014

Hotel Schwarzbrunn****sup I Hotel Schwarzbrunn GmbH I Vogelsang 208 I 6135 Stans, Tirol
Tel.: +43 5242 6909 I Fax: +43 5242 6909 74 I I
Firmenbuch Innsbruck I FN398194 f I UID: ATU 68067888